I HIGHLY RECOMMEND New Start, more specifically Tom. Professional, friendly and very fair pricing. My air conditioner was leaking through the ceiling. I had already had one HVAC person attempt to fix it unsuccessfully. Tom not only worked until he identified and corrected the problem, he was careful to fully explain the issue and provide advice to prevent future issues. From this point forward I will call no one else for AC issues.
Brian M Newnan GA September 19, 2016
I have known Thomas for 10 years. He has without a doubt been the best value for my air conditioning system that I’ve ever found. He has always been honest and trustworthy in doing what’s needed to get the job done. Price and value is what I always look for. You can’t beat New Start Heating’s value for the price.
Terry S Kennesaw GA May 7, 2015
It felt freezing outside and our old furnace starting making some really strange banging and popping sounds. We had severely neglected any kind of heating maintenance for years and were about to pay the price. We needed a residential heating company who would come out right away and after I called a few hvac companies, I came across New Start Heating and AC and they came out later that morning. They did a full heating inspection and after their diagnosis everything started making sense. There was a crack in the heat exchanger inside the furnace that was leaking carbon monoxide. We had all been feeling like we had the flu and I was getting the worst headaches. Anyway, as our furnace was already 15 years old, we felt it was beyond heating repair and decided to go ahead and get a new one. The very next morning, the heating technician from New Start arrived and worked relentlessly on the furnace installation. By dinner time, our whole house was comfortable and warm and our whole family is feeling much better. No more headaches and runny noises. We wholeheartedly recommend New Start to anyone needing home or even commercial heating or air conditioning service.
Dana S Carrollton GA May 7, 2015
My air conditioner was draining quite a bit of water out of the outside drain. New Start HVAC company was referred by my neighbor (they do the commercial air conditioning at his office) so I gave them a call. I had only had the air conditioning installation done a year ago by another local residential air conditioning company but I wasn't pleased with them and had already decided I wouldn't call them back for any ac maintenance. Anyway, a technician from New Start named Tom came out the same day and ran an ac check and tune up of my whole system. He showed up on time, was respectful of my home and spent a lot of time checking my unit and undertaking the ac repairs. I will request Tom again soon my heating service and check and also for any future residential heating furnace or ac problems.
Pauline J Marietta GA May 7, 2015
We first called New Start after having the worst experience ever using a different residential heating and air conditioning company. We called the other company for an air conditioning repair; they replaced an evaporator coil and it was a disaster. The technician didn't tighten the flap in the attic or the one on the compressor, requiring too more ac repair visits because hot air was blowing. Then a month after the ac replacement, condensation filled the main drain pan and the water sensor cut the ac off again. Anyway, we called New Start Heating company and they sent someone out within 2 hours and corrected everything because they had all the parts they needed and the knowledge to do it right. Since then, we have had New Start Heating Service come out for various ac and heating repairs and service over the years. We always receive excellent service by their staff and they always have all of the ac and heating equipment and parts they need. There is never any pressure to upgrade to a new hvac system and the technicians are always efficient and friendly. I have referred them to many of my friends over the years for everything from big commercial heating jobs to small home ac jobs. We really appreciate that they are 24/7 too. We returned recently after a weekend vacation to find our house really cool for a cold Sunday afternoon and knew we needed an emergency furnace service but New Start got it fixed in a matter of a few hours! We will continue to have them take care of all our ac and heating maintenance needs.
Tomas R Douglasville GA May 7, 2015
New Start Heating & Air Conditioning repair company replaced our 15 year old Carrier unit earlier this summer after we called them out for an ac tune up and realized it was beyond time for an air conditioning replacement. I was impressed during the whole process from the initial quote and ac sale to the ac technicians who did the air conditioning installation a few days later. They did a great job and even replaced the wood around the attic opening at no charge and increased the return duct from 16 to 18 inches. We have more cooling and less return air noise than before. This was way beyond the requirements of the contract. They installed it just in time and we couldn't be happier with our new system. It has been working perfectly. Now we are getting ready to call them for our furnace service tune up and check. New Start upgraded our heating equipment a few years ago and we are just as satisfied with that system.
Alex G Douglasville GA May 7, 2015
I called late in the afternoon after business hours......a little surprised to have someone answer the phone. He was very polite and nice.....letting me know he could go check the HVAC System right away. After coordinating the time to come out, he had the problem solved and A/C was working great. A job well done!!
Martin H Douglasville GA May 7, 2015
I called New Start Heating and Air Conditioning company a couple of weeks ago because I was looking to purchase a new furnace heating system. They scheduled an appointment for later that day and the residential heating technician did a thorough check of my existing system including heat load calculation. He then went over the available options and designed the best system for our needs and budget. The price and service I received was everything I could have hoped for. I even signed up for their heating maintenance agreement that includes preventative checks to avoid costly heating repairs down the road. I would highly recommend this company to anyone who is in need of heating or air conditioning repair or replacements. I appreciate all the help they gave me. It's nice to have a company actually care about their customers! I've already given their number out to several friends and family members for everything from a commercial air conditioning installation to small home heating service.
Adam D Newnan GA May 7, 2015